Shipping expenses are calculated at checkout and do not take into account taxes or import duties that may apply to your order.
Orders are shipped from Italy using express (air) couriers such as UPS or DHL.
Delivery in 3-15 business days once your made-to-order artclone is handed to courier.
You can track your order with the tracking information provided in your shipment notification e-mail.
If the carrier’s tracking link for your order is not showing activity or movement for more than 5 business days, please contact Customer Service to investigate.
For any reason, customers can return the order for a refund within 14 days from the receipt of the merchandise. Items must be returned in the same original conditions and with its original packaging. In order to start the refund process, customers can contact Artficial Customer Service, stating the order number.
The credit note will be issued after the parcel is returned to our warehouse and only after the quality check on the item(s). The refund procedure may take 10 days from the arrival of the item(s) at the warehouse. Any changes in currency during the return period will not be reimbursed. Orders paid by credit card will be refunded to the original card used during checkout.
TERMS AND CONDITIONS OF RETURN
The returned item(s) must be sent back in their original packaging together with all the materials received with the item(s) and should have a copy of the invoice inside.
The item(s) must be undamaged, not publicly displayed, discolored, dirty or altered in any way.
If the item does not fit these requirements the item will not be accepted and will be sent back to the customer at their own cost.
Authorized returns must be shipped using the courier suggested by Artficial in the email providing the return instructions.
From the moment of dispatch the package is fully insured against damage, theft and loss. Once the package has been signed for by the customer the responsibility shifts to the customer and the insurance is void. We urge customers to not accept packages that are damaged, broken or seem to have been tampered with. In such cases contact our Customer Service for support. We do not offer returns based on these accusations once the package has been signed for.
By placing an order, customers establish a commercial relationship with Artficial.com and commit to accept delivery of the parcel related to the order placed. If the parcel cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect phone number, wrong or incorrect shipping address, absent receiver) or if the customer refuses to collect the parcel, the parcel will be returned to the sender Artficial.com at customer’s expense. The expense includes shipping costs and any duty and tax fees; the amount will be deducted from the total amount of the order to be refunded.